Privacy & data use.

When you submit a project enquiry we collect the details you enter in the form: your name, email address, and — where you choose to provide them — company, phone or WhatsApp number, project location, project type, timeline and your message.

We use this information only to respond to your enquiry, discuss the project, prepare creative direction and quotations, and keep a record of our correspondence. We do not sell your information, and we do not use enquiry details for unrelated marketing.

If you arrive from an advertisement or a campaign link, the web address may carry tracking parameters. We record the first ones seen in your visit — this is called first-touch attribution — so we can understand which campaigns lead to genuine enquiries. These parameters can include:

• gclid, gbraid and wbraid — Google Ads click identifiers
• utm_source, utm_medium, utm_campaign, utm_term and utm_content — campaign labels
• the landing page address you first arrived on

These values describe the campaign, not you personally. They are kept for the duration of your browsing session and are included with your enquiry if you choose to submit one.

This site uses the Google tag (Google Ads ID AW-775836391) to measure advertising performance. When an enquiry is successfully received by our system, a single conversion event is recorded so we can see that a campaign produced a real enquiry. The conversion event tells Google that an enquiry happened — it does not send Google the content of your message.

Depending on your consent choice, Google may set or read cookies on this site to measure and attribute advertising.

We use Google Consent Mode v2. Before you make a choice, advertising and analytics storage, ad user data and ad personalisation are all set to denied by default — no advertising or analytics cookies are used until you accept.

The banner shown on your first visit offers Accept and Reject as equally available options. Rejecting does not limit any part of this website: the pages, portfolio and enquiry form all work exactly the same.

Your choice is stored in your browser so we don't ask again. You can change it at any time using the Manage privacy choices control below (also in the footer of our landing pages) — it reopens the banner, shows your current choice and applies a new one immediately.

Enquiries are stored securely in our project database and sent to our team by email so we can reply. Attribution parameters are held in your browser's session storage and cleared when you close the tab; your consent choice is held in your browser's local storage until you change it with the Manage privacy choices control or clear your browser data.

We keep enquiry records only for as long as they remain useful for the project conversation and our ordinary business records, and remove them when they are no longer needed. If you would like your enquiry deleted, simply ask us and we will remove it.

We share information only with the service providers that make this site and our correspondence work — our website and database hosting, and our email delivery provider — and where the law requires it. They process the data on our instructions only.

For any question about this page, or to request access to or deletion of your information, email hello@visualrenders.com.